Shipping & Returns

  • Shipping Policy:
  • Order Processing:

We strive to process and ship your order as quickly as possible. Once your order is received, it will be processed within 1-2 business days. Please note that processing times may be slightly longer during peak seasons or promotional periods.

  • Shipping Methods:

We offer various shipping options to accommodate your needs. During the checkout process, you can select your preferred shipping method. Available options may include standard shipping, expedited shipping, and international shipping. Please note that shipping times and fees may vary based on your location and the selected shipping method.

  • Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the progress of your package and estimate the expected delivery date. Please note that it may take up to 24 hours for tracking information to become available.

 

  • International Shipping:

We are proud to offer international shipping to select countries. However, please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient. We recommend contacting your local customs office for more information before placing an international order.

  • Returns and Exchanges:
  • Satisfaction Guarantee:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return or exchange policy. Please review the following guidelines:

  • Eligibility:

To be eligible for a return or exchange, the item(s) must be unused, in their original condition, and with any tags or packaging intact. Returns or exchanges are accepted within 30 days of the purchase date.

  • Return Process:

To initiate a return or exchange, please contact our customer support team at returns@brandname.com. They will guide you through the process and provide you with a return shipping label, if applicable. Please ensure that the item is securely packaged to prevent damage during transit.

  • Refunds and Exchanges:

Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be processed based on availability. Please note that shipping fees are non-refundable, and return shipping costs may apply, unless the return is due to a product defect or error on our part.

  • Defective or Incorrect Items:

In the rare event that you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for the return or exchange of the item at no additional cost to you.

  • Please note that these shipping and returns policies are subject to change. We recommend reviewing this section periodically for any updates.
  • If you have any questions or need further assistance regarding shipping or returns, please contact our customer support team at support@weareerth.co.uk. We are here to ensure that your shopping experience with us is as smooth and enjoyable as possible.
  • Thank you for choosing ERTH. We appreciate your support and look forward to serving you with sustainable apparel and equipment tailored to the CrossFit community.